SHIPPING INFORMATION

What Shipping Methods Are Available?
Waikite will ship its products in 2 ways. When the delivery is urgent, it will ship directly from our workshop. Secondly, normal postage cost will ship from the major port of different countries.
Do You Ship Internationally?
Waikite will ship its products anywhere in the world.
How Long Will It Take To Get My Package?
International shipping will take 9-14 days on average when shipping.
What Shipping Methods Are Available?
EMS, Local Courier and Fedex.

PAYMENT INFORMATION

What Payment Methods Are Accepted?
Owakai website allows major credit cards and PayPal transactions.
Is Buying On-Line Safe?
Owakai uses a third party security system. We have delivered closed to 100 customers worldwide with the security system.

ORDERS AND RETURNS

How Do I Place An Order?
You can buy any products that are available on the website.
How Can I Cancel Or Change My Order?
You can cancel your order within 3 days after it is purchased. Do take note when the product is shipped, you cannot refund for the product any longer.
How Do I Track My Order?
A tracking code will be provided when the products are shipped. Depending on the courier selected, you can track the item on the forwarder’s website.
How Can I Return A Product?
In the unlikely event of damage or wrong size being shipped you may return your product within 7 days of delivery for an exchange or store credit. Please contact us to arrange a return. No refunds will be given.

Waikite – GENERAL QUESTIONS

Can I Purchase Just A Flat Sheet?
Right now, we don't sell flat sheets on their own, as they are only included as part of Standard sets.
Do Your Sheets Wrinkle?
Unlike many sheet brands we don't use any artificial wrinkle-free chemicals in our sheets. Like any 100% cotton products, your sheets will naturally wrinkle but your sheets will wrinkle less and less with every wash and use, but we recommend hang drying your sheets to prevent significant wrinkling. If you prefer to use a dryer, we recommend taking your sheets out of the dryer 5 minutes before the cycle ends and hanging them to dry.
Are Your Sheets Oeko Tex Certified?
Yes! All of our sheets are OEKO-TEX certified which means our products are all free of harmful chemicals and materials. OEKO-TEX tests for harmful substances which are prohibited or regulated by law and chemicals which are known to be harmful to health. They also test for color fading and acidity as a precautionary measure to safeguard health at every stage of production.
Do You Have Swatches Or Samples You Could Send?
We don't currently have a sample or swatch program but we are looking into rolling one out. If you are looking to just feel the fabric or see if a color goes with a room, we recommend purchasing a set of pillowcases and if they work out, contact our Customer Experience team and they will credit your pillowcases towards a full sheet set.
How Do I Launder My Sheets?
Instruction manual will be provided
What Is The Warranty On Your Sheets?
We take great pride in the craftsmanship of our sheets and expertise of our manufacturing team. As such, we provide a 2 years warranty on all of our sheets. If your sheets ever pill, rip, or fray, simply give us a shout and we'll repair it. If a repair is impossible, we will replace the item free of charge.
I Just Received My Order But Can't Find My Pillowcases! What Should I Do?
Our pillowcases are folded within our core sets so we recommend completely unpacking and unfolding all the sheets to make sure the pillowcases are in there. If we did make a mistake when packing your order, please send an email to info@waikite.com and we will be sure to send you a pair of pillowcases ASAP.

Any unanswered questions? Contact Us